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Primary Care — Telehealth Visit Template

Primary Care Family Medicine Updated: 11/7/2025

The Telehealth Visit Template is designed for primary care providers conducting virtual visits via video or telephone. This template addresses the unique documentation requirements for telemedicine encounters including technology platform used, patient location, verification of patient identity, assessment of appropriateness for telehealth, focused history and examination adapted for remote assessment, and treatment plan with appropriate follow-up. The template ensures compliance with telehealth billing requirements (CPT 99211-99215 with modifier 95 or GQ) and documents the unique aspects of remote care delivery. Key sections include visit type (video vs. telephone), patient location and technology verification, focused history adapted for remote assessment, visual examination findings when possible via video, assessment of appropriateness for telehealth vs. in-person evaluation, treatment plan with prescriptions sent electronically, patient education on self-monitoring and warning signs, and clear instructions for when in-person evaluation is needed. This template supports the growing demand for telehealth services while maintaining quality documentation standards. Ideal for primary care practices offering telehealth options, rural practices serving remote patients, and practices managing patients with mobility limitations or transportation barriers.

Template

Visit Information

Visit type: Video / Telephone
Platform: [Platform name]
Patient location: [Address/State]
Provider location: [Address/State]
Patient identity verified: Yes / No
Technology quality: Adequate / Limited

Chief Complaint

{Patient's primary concern}

History of Present Illness

Onset, duration, location, quality, severity, associated symptoms, prior treatments, impact on function.

Review of Systems (Focused)

Relevant systems based on chief complaint.

Physical Examination (Remote Assessment)

Visual assessment via video: General appearance, respiratory effort, skin findings (if visible).
Patient-reported findings: Pain with movement, functional limitations.
Limited exam findings documented with notation of remote assessment.

Assessment & Plan

1) Primary diagnosis — clinical reasoning based on history and remote assessment.

  • Treatment: medications (e-prescribed), self-care instructions.
  • Patient education: symptom management, warning signs requiring in-person evaluation.
  • Follow-up: return for in-person visit if [specific criteria] / Telehealth follow-up in [timeframe].

Telehealth Appropriateness

Visit appropriate for telehealth: Yes / No
If no, in-person evaluation recommended: [Reason]

Patient Instructions

Treatment plan reviewed. E-prescriptions sent. Warning signs discussed. Patient verbalized understanding. In-person follow-up scheduled if indicated.

💡 Tip: Click anywhere to edit. Changes are temporary.

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