Frequently Asked Questions
Answers to common questions about getting started, security, and workflow fit.
Need the shortest path? Start with our getting started guide.
What is OrbDoc?
OrbDoc is an AI-powered medical scribe that converts spoken words into accurate medical documentation, designed specifically for healthcare professionals to speed up their documentation process.
Who can use OrbDoc?
OrbDoc is tailored for all healthcare professionals including doctors, nurses, physician assistants, and other medical staff who need to create detailed medical notes efficiently.
On which devices can I use OrbDoc?
OrbDoc is currently available on iOS devices, including iPhone and iPad.
How accurate is OrbDoc's voice recognition?
OrbDoc is optimized for medical terminology and clinical dictation workflows. As with any AI-assisted documentation tool, review the generated note before final clinical use.
Can OrbDoc understand complex medical terminology?
Yes, OrbDoc is trained on an extensive database of medical terms and can accurately recognize and transcribe complex medical terminology across various specialties.
Does OrbDoc support different note formats?
Yes, OrbDoc supports common medical note structures including the SOAP (Subjective, Objective, Assessment, Plan) format. It’s also customizable to fit your preferred documentation style.
Can I edit my notes after dictation?
Absolutely. OrbDoc provides user-friendly in-app editing features to review and modify your transcribed text, ensuring your notes are perfect before finalizing.
Is OrbDoc HIPAA compliant?
OrbDoc is built for healthcare documentation workflows. For the current public legal and privacy terms, review our Privacy Policy and Terms of Use pages.
How is my data protected?
Data is protected with encryption in transit and at rest, and access is limited to authenticated workflows. We do not sell personal information, and we may share data with service providers who assist in app functionality.
What should I do if the app isn't recognizing my speech accurately?
First, ensure you're in a quiet environment and speaking clearly. Review the generated note carefully and correct any errors before final use. If problems persist, contact support through our Contact page.
How often is OrbDoc updated?
Regular updates improve performance and add new features based on user feedback. Enable auto-updates in your device settings to always have the latest version.
How can I evaluate OrbDoc before choosing a paid plan?
OrbDoc supports evaluation and paid deployment paths. The right option depends on how you are purchasing and using the product today, so review the current purchase flow or contact us for guidance.
What commercial options are available?
Scope-based commercial terms scale from individual practitioners to large healthcare organizations. Request a demo to review the right path for your team.
How do I manage or cancel my subscription?
Subscription management depends on where the purchase was made. App Store subscriptions should be managed through Apple, and other purchase arrangements should follow the current commercial terms provided for that path.
If you have any questions not covered here, please don't hesitate to contact our support team.